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What is pillar 3a?

Pillar 3a is a part of private retirement savings in Switzerland and complements the state pension (1st pillar) and occupational pension (2nd pillar). It allows individuals to voluntarily save and/or invest for retirement with tax benefits. Contributions to pillar 3a can be deducted from the annual taxable net income.

How do I save taxes with pillar 3a?

Wealth held in Pillar 3a is not taxable during its holding period. Deduct the yearly contributions to Pillar 3a from your taxable income. To do this, enter your annual payment amount in your tax return and enclose the tax certificate provided in the radicant app (Profile & Settings, Documents, Tax statements). The tax savings can vary depending on the canton, income and civil status due to tax progression .

Depending on the canton, income and civil status, the maximum amount of Pillar 3a can save around CHF 1,500 to CHF 2,500 in taxes.

For example: With an annual income of CHF 85,000, you can save up to CHF 2,500 per year in taxes.

How do I open a pillar 3a account with radicant?

To open a pillar 3a account, you must download the radicant app, open an account,   verify your identity, and activate your account. Then you can easily open a pillar 3a cash or investment account in the app under Pensions.

For your pillar 3a investment account, we create a personalised investment strategy based on your individual risk profile. This way, you get the optimal mix of low-risk and higher-risk investments, all broadly diversified and fully digital in the radicant app.

What is the maximum amount of pillar 3a contributions in 2024?

The maximum amount for Pillar 3a in 2024 is:

  • For employees with a pension fund (2nd pillar): CHF 7,056
  • For self-employed persons without a pension fund (2nd pillar): 20% of annual net earned income, up to a maximum of CHF 35,280
Is there a minimum amount that I need to deposit?

There is no minimum amount required to open a 3a account or to transfer an existing 3a account to radicant. However, to open a 3a investing account, you need to have at least CHF 1,000.

How do I pay into pillar 3a at radicant?

To transfer money from your radicant everyday account to your pillar 3a cash or investment account, go to “Pension” in the app, select the account, and then “Fund”.

To transfer money from a different bank account to your pillar 3a, simply copy the 3a IBAN from the app and paste it into the remittance order of the other bank. To do so, go to Pensions in the app, then the account, Settings, and copy the IBAN.

Can I have multiple pillar 3a accounts with radicant?

You can open up to five 3a accounts. Each time, you can choose whether to open a 3a cash or a 3a investment account. Once opened, you can also convert the 3a cash account into a 3a investment account and vice versa.

How can I withdraw my pillar 3a funds?

Pillar 3a is a pension account. Funds can only be withdrawn under certain conditions. All payout options can be found in the app. Simply go to your 3a account, then Settings, and Payout.
Ordinary payout:

  • When you reach the AHV retirement age (at the earliest five years before or at the latest five years after the regular AHV retirement age)

Early payout:

  • Financing of owner-occupied residential property
  • Change to self-employment
  • Purchase into a pension fund
  • Receiving a full invalidity pension
  • Emigrating from Switzerland
  • Due to divorce or change in civil status
Is the pillar 3a account at radicant sustainable?

With radicant’s focus on the UN’s Sustainable Development Goals (SDGs), your 3a cash deposits not only return interest to you, but also support environmental projects around the world.

radicant aligns a share of your deposits with financing climate and environmental projects via labelled bonds. This generates interest and impact.

With our 3a investment account, you invest in companies that contribute positively to sustainable development in line with UN’s  Sustainable Development Goals.

Where do I find the tax certificate for my tax return?

You find the tax certificate in the app under Profile & Settings > Documents > Tax Certificates.

Can I open a pillar 3a investment account with radicant?

Yes, you can invest your 3a contribution in our actively managed investment products. We create a personalised investment strategy tailored to your individual risk profile, selecting the optimal mix of low-risk and higher-risk investments for broad diversification. From our five investment strategies, the equity component is allocated based on your risk profile and preferences. The higher the equity component, the more risky but also potentially more lucrative the performance.

Find out more in our detailed product information sheet.

How do I transfer my current pillar 3a funds to radicant?

In the app go to Pension > Add funds > Transfer 3a account, fill out the form and send it to your current pension provider. We'll take care of the rest.

Is pillar 3a from radicant subject to a fee?

For a 3a cash account, you pay no account or deposit fees. Ordinary payouts at retirement are free of charge as well.

With a 3a investment account, an annual fee of 0.45% of your invested amount applies, along with annual product costs ranging from 0.40 - 0.47%.

One-time fees may apply for:

  • Pledging (per case)
  • Advance withdrawal for home ownership (per case)
  • Payment abroad or early withdrawal due to self-employment
  • Transfer to another Pillar 3a fund within one year of opening the account
  • Extraordinary administrative expenses: According to cost

All fees are charged to your pension assets. For more details, see the cost regulations for the 3a Digital Pension Foundation with asset management by radicant bank ag. See more

Who holds my pillar 3a assets?

Your 3a account assets are held by the “Pension Foundation 3a Digital” in your name at radicant bank ag. In addition radicant bank ag is appointed as the asset manager of your assets.

Where is the registered office of our pension foundation and who is supervising it?

radicant collaborates with the Pension Foundation 3a Digital (Vorsorgestiftung 3a Digital). The Pension Foundation 3a Digital is based in Liestal in the canton of Basel-Landschaft and the responsible supervisory authority is the BSABB (BVG and foundation supervision of the cantons Basel Stadt and Landschaft ).

Further information about the foundation can be found in the commercial register of the canton of Basel-Landschaft: Commercial Register – Pension Foundation 3a Digital

Are my Pillar 3a deposits secured?

Your 3a deposits are preferential and protected up to a maximum of CHF 100'000 per client and 3a provider (collocation in the second creditor class). The preferential treatment of the 3a deposits applies additionally and independently of the client's other deposits (e.g. everyday account).

radicant bank ag has a Swiss banking license and is supervised by the Swiss Financial Markets Supervisory Authority (FINMA).

What do I do if I have further questions?

If you have further questions about pillar 3a or our offer, you can contact us. You find the contact information below.

Where can I find relevant pillar 3a documents?
Can I invest already paid in 3a cash savings?

You can convert your 3a cash account into a 3a investment account at any time and vice versa.

Can I keep my  investments in the 3a account after retirement?

When you retire, your 3a account must be closed, and all funds paid out. This means the securities in your 3a investment account need to be sold. However, you can always reinvest your 3a balance into radicant’s investment management mandate.

We’re working on allowing you to convert your 3a investment account directly into an investment mandate in the future, so you won’t need to sell your investments.

Does my risk profile from my investment management mandate apply to opening a 3a investment account?

Yes, your existing radicant risk profile is used for your 3a investment account opening. This profile applies to you personally and covers all your investment accounts. However, when selecting your investment strategy, you can deviate from your risk profile   and take on more or less risk than we suggest.

How it works

How do you know the carbon footprint of my payments?

The “Groceries” category covers your transactions in supermarkets and wholesale stores, as well as specialised food stores, like at the butcher. To estimate the average emissions for this category we take a wide range of products, both for high and low environmental impact, into consideration (e.g. meat, fish, dairy or cleaning products).

Did you know that food products often have higher emissions per purchase compared to non-food items? This average emission factor used for groceries (including food) may explain why emissions for this category can be higher compared to other categories like shopping (mostly non-food).

How do you estimate the (average) carbon emissions of my payments?

We work together with one of the leading transaction-based carbon calculation providers: Deedster. To estimate emissions, we assign an activity-specific emission factor to each of your payments. An emission factor is denoted as carbon emissions per Swiss franc (CHF) spent. E.g. if you purchase the ingredients for your dinner at a particular supermarket and pay CHF 35, the emission factor for Swiss supermarkets (731g CO2/CHF) is assigned to the payment and you can see the resulting carbon emission estimate (CHF 35 multiplied by 731g CO2/CHF resulting in 26’460g or 26.5kg CO2) in the app.

Please note that the carbon footprint displayed in our app is always an estimation based on the information about the amount and purchase category of your transaction. To provide more detailed results would require additional information about you and your shopping behaviour – and your data privacy is something we take very seriously. This is why we provide the best possible estimation based only on available data.

Do you only estimate carbon emissions or do you also consider other greenhouse gas emissions such as methane?

We consider all greenhouse gas emissions in the emissions estimates for your payments. For reasons of simplicity, we summarise all greenhouse gases including methane or nitrous oxide under kg CO2 in the app. To summarise different types of greenhouse gases, their global warming potential is compared, which then serves to denote all emissions in equivalents of kg CO2. Globally, over 75% of all greenhouse gas emissions are carbon emissions.

What does a below 2°C lifestyle mean and why are the monthly carbon emissions so low?

Researchers of the University of Geneva have calculated all the carbon emissions that we can emit and still remain below a 2°C global temperature increase (carbon budget) compared to pre-industrial levels for all countries in the world including Switzerland. They have estimated all the inhabitants living in Switzerland until the year 2100 and have broken down Switzerland’s carbon budget to all inhabitants resulting in a number of 0.6t CO2 per inhabitant per year. It is extraordinarily difficult to reach this rather low level of annual carbon emissions due to the fact that most contemporary products and (public) services we consume even with the most modest and sustainable lifestyle lead to exceeding this number very quickly. A vast transition of the economy is needed to allow for individuals to comply with a below 2°C lifestyle. Nonetheless, all the carbon we emit today on top of the 0.6 t CO2 per person per year needs to be saved one way or another in the future.

How do you know the carbon emissions of petrol cars in Switzerland to calculate the equivalents in “km driving”?

The Federal Office for Buildings and Logistics (FOBL) makes an extensive set of environmental impact indicators available around the building industry. Among many other indicators, this set includes emission factors for different modes of transport to obtain insights into the overall carbon emissions emerging from the mobility of the residents of a building. We use these indicators to calculate the equivalents in “km driving” that you see in the app.

Can I deactivate the carbon footprint tracking in the radicant app?

We calculate your carbon footprint based on the price of your flight ticket, which involves applying an average emission factor per CHF to the transaction amount associated with the ticket. This doesn't take into consideration other factors, like the number of individuals associated with that purchased flight, which means all estimated emissions are attributed to your account only.

We acknowledge that this current approach has its limitations, as the price of a ticket for the same flight distance can vary depending on factors like the flight class, how soon your departure is, holiday seasons, discounts to the flight fare price and even oil market prices. In the future, we aim to develop more tailored features – where you can input your specific departure and destination points. With this we could deliver a more precise estimation of your carbon footprint.

The carbon footprint of my purchases

How do you know which specific products I buy in the same purchase?

We do not know which specific products you buy with each purchase. The only data we receive for each payment is the total amount and the name of the merchant. We therefore assign average emission factors to your payments. This means that if you only buy some seasonal and locally grown veggies at your local supermarket (low-carbon) the carbon emission estimate for the payment will be too high. This is due to the fact that the average purchase at supermarkets also reflects purchases of meat, exotic fruit, etc. (high carbon) and the corresponding emission factor is defined by the average of all such purchases. Please keep this in mind when you are considering the carbon emission estimates in the app. It gives you a good indication of the carbon emissions of your general purchase – but it is never 100% accurate.

In the future we plan to implement a feature that will allow you to optionally share more information about your food, travel, shopping and other habits so we can improve the calculation of your transaction emissions.

I am vegan, vegetarian or flexitarian. Can I somehow include this in my carbon emission estimates?

Currently, we can only assign average emission factors to your payments based on the grouped purchase category like supermarkets or restaurants. At this time, we don't identify whether you purchase and eat animal-based products or vegan products only. In the future we plan to implement a feature where you can provide us with more detailed information about your food, travel, shopping and other habits so we can improve the calculation of your transaction emissions.

How do you account for purchases I make using cash?

When you withdraw cash from an ATM, we can't know what specific purchase it will be used for.

This is why assume that the money withdrawn is used for a wide range of goods and services. To estimate the potential carbon emissions of your cash withdrawal, we consider the average emission factors per CHF in various transaction categories where cash is still used as a common payment method (e.g. groceries, food & beverages). Based on this, we calculate the emissions for your cash purchases.

Can you estimate the carbon emissions of my TWINT payments as well?

There are two types of transactions you can carry out with mobile payment technologies like TWINT. One involves payments to stores, online stores and other businesses. This is mainly a transfer between individuals and businesses. For these types of TWINT transactions we estimate the corresponding emissions, provided we receive additional information such as the merchant name and business category (e.g. food or clothing.) If this information is missing, we can't provide an estimation for these types of transactions.

The other type of TWINT transaction is person-to-person. This is when you send money to or receive money from friends. Since we don't know what the money is used for, we can't assign a particular activity or category to this type of transaction and can't estimate a carbon footprint. This also applies if you send money directly to or receive money from your bank account without using TWINT.

How do you calculate my flight footprint?

We calculate your carbon footprint based on the price of your flight ticket, which involves applying an average emission factor per CHF to the transaction amount associated with the ticket. This doesn't take into consideration other factors, like the number of individuals associated with that purchased flight, which means all estimated emissions are attributed to your account only.

We acknowledge that this current approach has its limitations, as the price of a ticket for the same flight distance can vary depending on factors like the flight class, how soon your departure is, holiday seasons, discounts to the flight fare price and even oil market prices. In the future, we aim to develop more tailored features – where you can input your specific departure and destination points. With this we could deliver a more precise estimation of your carbon footprint.

Why am I responsible for the carbon emissions caused by the purchases I make and not the producer or the service provider?

Both the producer or service provider and you the consumer as well as other parties like the government or shareholders of the producing company can influence the carbon emissions of your purchase. Therefore, all parties should make sure to accept their responsibility and play their part in the transition to a climate-friendly economy.

If you as a consumer along with other consumers stop buying a product, the decreased demand can lead to a decrease in production, which translates to fewer carbon emissions. If the producer or company, decides to adopt more sustainable production processes, fewer carbon emissions occur as well. Shareholders too can demand that a company changes its production processes. Finally, if the government puts in place regulations requiring companies to produce more climate-friendly, which also results in fewer carbon emissions.

Carbon footprint per category

What is included in the category "Shopping"?

The “Shopping” category covers your transactions in shops and boutiques with non-food products like books, computers, jewellery, flowers, clothes, shoes or office supplies.

Each shopping transaction is assigned to a subcategory (e.g. books, electronics, clothing) that best matches the product purchased from that transaction. We then assign an emission factor to each subcategory that's based on the environmental impact it takes to produce the product and pricing structure. Let’s take the example of an e-reader you purchased in an electronic store and a paperback book from a bookstore. Since electronic products like an e-reader consume many resources and emissions in the manufacturing process, it’s likely that your transaction from the electronics store will have a higher impact compared to a transaction at the bookstore.

What is included in the category "Groceries"?

The “Groceries” category covers your transactions in supermarkets and wholesale stores, as well as specialised food stores, like at the butcher. To estimate the average emissions for this category we take a wide range of products, both for high and low environmental impact, into consideration (e.g. meat, fish, dairy or cleaning products). Did you know that food products often have higher emissions per purchase compared to non-food items? This average emission factor used for groceries (including food) may explain why emissions for this category can be higher compared to other categories like shopping (mostly non-food).

What is included in the category "Food and Drink"?

The “Food and Drink” category includes your transactions from food service providers like bars, cafés, fast food, restaurants and food delivery services.

Each food and drink transaction is assigned to a subcategory (e.g. restaurants, fast food, bars) that best fits the type of food services purchased with that transaction. We then assign an emission factor to each subcategory that considers the carbon footprint of the entire meal ordered and the associated service provided by the establishment, like the dining experience or service. This is why the total emissions for your transactions in this category may be significantly higher compared to the "Groceries” category.

What is included in the category "Transport"?

The "Transport" category covers your transactions related to the use of public transport, petrol stations, taxi services and vehicle-related services, like car services, car washes, parking garages and related services. Each transport transaction is assigned to a sub-category (e.g. public transport, car wash, taxi, petrol station) that best matches your purchased transport services and goods. We then assign an emission factor to each subcategory based on its climate impact. This explains why buying petrol usually has a higher overall footprint and emissions per CHF than buying tickets for public transport, like trains.

What is included in the category "Travel"?

The "Travel" category includes transactions that you usually carry out during your holidays, besides your everyday transport. This includes bookings with airlines, travel agencies, hotels or campsites. Each travel transaction is assigned to a subcategory (e.g. airlines, hotels, travel agencies) according to the service purchased with that transaction. We then assign a corresponding emission factor based on its environmental impact. This may explain why your transactions with airlines generally cause higher emissions per CHF than transactions with hotels or travel agencies.

What is included in the category "Health"?

The "Health" category includes your transactions related to health-insurance, medical services provided by doctors, dentists, opticians, nursing homes or purchases from pharmacies. Each health transaction is assigned to a sub-category (e.g. doctors, pharmacies, health insurance) that matches the services or products purchased with that transaction. We then assign a corresponding emission factor according to its climate impact.

What is included in the category "Leisure"?

The “Leisure” category covers transactions related to entertainment, culture and your hobbies. This includes anything from museums, art galleries, cinemas, amusement parks, zoos, casinos, mobile app store purchases, audio, visual and gaming services, and sporting events.

Each leisure transaction is assigned to a subcategory (e.g. museums, app store, cinemas), that best matches the type of leisure-related services and goods purchased. We then assign an emission factor per subcategory according to the climate impact of the purchase. This may explain why your transactions used to pay for streaming subscriptions can have a different total footprint than transactions spent for a day in the museums or amusement parks.

What is included in the category "Personal Care"?

The “Personal Care” category covers transactions related to your wellness activities like gym and yoga class subscriptions, swimming pool memberships, cosmetic stores, perfume stores, hairdressers, and different sports activities like football, hockey and other wellness services.

Each personal care transaction is assigned to a subcategory (e.g. gym, hairdresser, swimming halls), that best matches the personal care service and goods purchased. We then assign a corresponding emission factor per subcategory according to the climate impact of the purchase. This may explain why transactions for buying cosmetics and perfumes can have a different total footprint as compared to when paying for a gym subscription or a trip to the hairdresser.

What is included in the category "Living"?

The “Living” category includes your transactions related to home costs such as mortgage, rent, house utilities, contractor services (architect, carpenter, electrician, gardener), telecom subscriptions, interior design firms or purchases from furniture stores.

Each living transaction is assigned to a subcategory (e.g. carpenter, house cleaning, rent payment, relocation services, household appliances store, etc.), that best matches the type of services and goods purchased. We then assign a corresponding emission factor per subcategory according to the climate impact of the purchase. This can explain why transactions used to pay for your housing utilities, like gas or heating, can have a higher

emission per CHF and overall total footprint as compared to when you have a transaction made for purchasing appliances or furniture at a store.

What is included in the category "General"?

The “General” category includes all your other transactions and miscellaneous expenses on goods and services such as pet costs (stores, veterinary), government services, donations, university tuition fees, postal services, drycleaners, and others.

Each general transaction is assigned to a subcategory (e.g. postal service, government services, clothes cleaning, etc.), that best matches the type of general services and goods purchased. We then assign a corresponding emission factor per subcategory according to the climate impact of the purchase. This may explain why there can be different overall footprint estimates for your transaction made to the postal office versus a transaction made at the dry cleaners and laundromats.

What is included in the category "Cash withdrawal"?

When you withdraw cash from an ATM, we don’t know what specific purchase it will be used for. Our approach is to consider all possibilities and that the withdrawn money is likely to be used to purchase a variety of goods and services. To estimate the possible carbon emissions of your cash withdrawal transactions, we take into account the average emission factors per CHF across different transaction categories where cash still commonly serves as a viable payment method (e.g. groceries, food & drink, miscellaneous shopping, etc.) We then use this to estimate the emission for your ATM withdrawal transaction.

The category of my transaction is not correct, what should I do?

At this time, you can’t change the categories. Our categorisation system is based on an advanced methodology developed by Contovista. We acknowledge that it does still present some limitations and are working on ways to continually improve categorisation features in the future.

Why is the footprint of a second-hand store similar to the footprint of a retail store?

Our categorisation system and carbon footprint calculation currently doesn't have the capability to distinguish between second-hand stores and retail stores. We are actively working on adding new features that will incorporate this level of detail in the future. Our goal is to accurately account for the environmental impact of second-hand stores as we fully recognise their importance in promoting a circular economy and reducing waste.

Why is the footprint of an organic grocery store similar to the footprint of a conventional grocery store?

Currently, our categorisation system and carbon footprint calculation doesn't have the capability to distinguish between organic grocery stores and traditional grocery stores. We are actively working on improving the accuracy of the footprint estimation to incorporate such specific details in the future.

Did you know that purchasing organic products doesn't automatically equate to products with lowered carbon emissions? When it comes to organically produced vegetables and fruits, especially when they are also grown locally and in season it typically equates to lower carbon emissions. When it comes to organically produced meat products, it can be the reverse, as it requires more resources to produce compared to conventionally farmed counterparts. Of course, buying organic overall brings a lot of benefits beyond lowered carbon emissions, like supporting agricultural practices that are aligned with nature. This often includes a more considerate use of resources, preventing harm to habitats, less harmful chemicals and increased animal welfare. Most organic standards also ensure higher social welfare for farm labour.

What are the requirements for insurance coverage?

To qualify for insurance coverage of cancellations, trip interruptions, luggage or rental car excess, radicant clients must ensure that at least 50% of the cost for all purchased or booked travel components (e.g. including flights, train tickets, accommodations, rental cars, event tickets) is via the radicant debit card. If a min. of 50% of the respective cost for individual items is paid with radicant debit card, those items are covered by our travel insurance. Coverage for health-related issues is provided without this requirement.

How do I activate my free travel insurance?

Travel insurance is automatically active as soon as you pay at least 50% of your travel costs via your radicant debit card. A separate activation is not necessary.

What types of trips and vacations are covered?

The travel insurance covers all types of trips (holiday, city trips, etc.). It applies to private trips lasting up to 90 days, starting when the insured person leaves home and ending upon return. The trip must include an overnight stay or be more than 30 km from the residence. Business and medical trips are excluded.

Is there a maximum limit for the insurance coverage?

The insurance coverage limits for each insurance product are outlined in the Insurance Conditions.

Insurance conditions

Where can I view the insurance documents?

We provide you with the complete insurance conditions for download on our legal page.

For further details and direct contact with our insurance partner (Europ Assistance) feel free to visit their website.



Legal Europ Assistance

Which insurance products are included?

The following products are included in the travel insurance.



Trip cancellation
Reimbursement of costs for cancellation of a trip due to an insured event
Sum insured = CHF 20,000

Trip interruption
Reimbursement of costs for additional travel expenses and/or unused portion in the event of interruption or extension of a trip
Sum insured = CHF 20,000

Assistance (repatriation)
Organisation and reimbursement of costs for transport and/or repatriation due to a medical emergency
Sum insured = CHF 250,000

Medical expenses abroad
Reimbursement of medical expenses abroad that exceed the benefits provided by the health insurance company
Sum insured = CHF 250,000

Search & rescue costs
Reimbursement of costs for search and rescue while travelling
Sum insured = CHF 100,000

Luggage
Protection of luggage against theft, loss and damage
Sum insured = CHF 2,000

Car hire excess (CDW)
Assumption of the excess on hired vehicles
Sum insured = CHF 10,000

How much time do I have to file a claim?

Generally, radicant clients have up to 5 years to file a claim for insurance reimbursments. However, it is always adviseable - and for certain specific events it is even a precondition - to get in contact with the insurance partner as quickly as possible if any issues arise that could potentially result in an insurance claim.


How do I file a claim?

If you want to file a claim, please reach out to our partner Europ Assistance (Monday - Friday, 8:30 - 17:30).

Phone: +41 (0) 43 843 11 42
E-mail: claims@europ-assistance.ch

Contact for Medical Emergencies

Phone: +41 (0) 43 843 11 42
E-mail: help@europ-assistance.ch

Or go here

Where do I get my card PIN?

Follow the home screen prompt in the radicant app to set your physical card’s PIN. To activate your card, complete a single transaction with PIN entry at an ATM (account balance request or cash withdrawal).

You can also change your PIN in the app at any time. Please note that you can only change it once per day.

How can I start paying online?

Before paying online, you will need to set up 3-D Secure in the app first. 3-D Secure is a method to increase security for online payments. The set up is quick and easy: we will ask you to create a 3-D Secure code that you can use for each online payment. You can also activate face or fingerprint recognition.

How can I add my card to Apple Pay and Google Pay?

Go to the Cards section within the radicant app and tap “Add to Apple Wallet” or “Add to Google Pay”. Then, just follow the instructions in the Wallet app on your phone.

You can also add your card directly from the Wallet app on your phone, but be sure to first set up 3-D Secure for your card in the radicant app.

More information on Apple Pay
More information on Google Pay

Where can I use my card?

In any online and physical store worldwide that accepts Visa cards. To use your card for payments outside Switzerland or Liechtenstein, you first have to enable the “Worldwide-Option” in your card security settings. Go to Profile > Debit Card > Security Settings.

Can I order a second radicant debit card?

We currently only offer one virtual card (received by default after your onboarding) and one physical debit card per client.

Do I still have a virtual debit card next to my physical one?

Yes, you now have two cards: one that is fully virtual and for which you can find all information in the app, and one physical card that you just received!

What is 3-D Secure?

3-D Secure is a method that increases the security of your online payments.

When you make an online purchase, a risk check is automatically performed in the background. If additional authentication is needed to complete the transaction, you’ll receive a push notification on your radicant app, and you’ll be asked to confirm your payment within the app using your 3-D Secure code or biometrics.

Why should I register my debit card for 3-D Secure?

Many online shops require 3-D Secure, so without it, your purchases may not go through. We recommend activating 3-D Secure in the radicant app to ensure secure and seamless online shopping.

How can I set up 3-D Secure?

To activate 3-D Secure for your debit card, set a 6-digit code in the radicant app (Cards > Set up 3-D Secure). If you prefer, you can also use biometrics for verification instead of the 6-digit code.

How do I use 3-D Secure to pay online?
  1. Enter your card details at checkout in the online shop
  2. Check the push notification on your phone
  3. Confirm the payment with your 3-D Secure code or biometrics
Why don’t I have to confirm every online payment with my 3-D Secure code or biometrics?

Not every online payment requires additional confirmation. This depends on factors like the shop, the amount, and your payment history.

Reasons why you may not be asked to confirm include

  • The online shop doesn’t use 3-D Secure
  • If you make regular purchases from the same shop, you may not need to confirm every transaction based on your previous payment history.
What should I do if my payment could not be processed, even though I confirmed it?

There are various reasons why a transaction might not be completed

  • Technical error
  • Incorrect 3-D Secure code entered in the app
  • Biometric data not recognised by the app multiple times
  • Our background risk check (using over 200 rules) flagged and cancelled the transaction

You can try again or contact our Client Service for further assistance:

+41585100000 or Contact.

Where can I see the online payments, I have confirmed?

If your payment was successful, you’ll see it listed in the app (Home > Recent Transactions). Payments that were declined or unsuccessful won’t appear in your transaction overview.

Where can I see the online payments, I have rejected?

Rejected payments do not appear in the transaction overview.

What should I do if I have a new phone?

If you have a new phone, you need to register for 3D-Secure again so that your new device is linked to your 3D-Secure account, and you can shop online without interruptions.