Imprint

Address: radicant bank ag, Mühlebachstrasse 162-164, 8008 Zürich, Switzerland

Phone: +41 58 510 00 00

Contact: contact@radicant.com

Company Identification Number (UID):
UID: CHE-193.325.370
Commercial register no.: CH-020.3.050.055-9

Bank details:
Bank Clearing Number: 83036
BIC (SWIFT): RDCTCHZHXXX

Field of activity and supervisory status: radicant is authorised and regulated by the Swiss Financial Market Supervisory Authority (FINMA) and is licensed as a bank. radicant may therefore provide the full range of banking and wealth management services, including investment management mandates and investment advice, as well as the purchase, sale and safekeeping of securities and other financial instruments.

Contact details of FINMA:
Laupenstrasse 27
CH-3003 Bern
Switzerland
+41 31 327 91 00
info@finma.ch
www.finma.ch

Complaints: radicant appreciates your feedback and takes every comment and complaint seriously. Should you not be happy with radicant’s services, you can send an email to the legal team, complaints@radicant.com. radicant handles all requests and complaints in line with its regulatory obligations and internal procedures and will endeavour to process and respond to complaints as quickly as possible.

Investment Portfolio Complaints: If you are not satisfied with the way your request regarding financial services (your investment portfolio) has been handled by radicant, you can contact the Ombudsman (FINOS) for Financial Service Providers according to FinSA, an external and neutral information and mediation institution to which radicant is affiliated. You can submit your requests to this mediation body at any time.

Contact details of FINOS:
Finanzombudsstelle Schweiz (FINOS)
Talstrasse 20
CH-8001 Zurich
Switzerland
+41 44 552 08 00
info@finos.ch
www.finos.ch

Deposit insurance: If insolvency proceedings are initiated against a Swiss bank, bank deposits of up to CHF 100,000.– held in the name of the depositor (“privileged deposits”) are paid out immediately. Medium-term notes held in the name of the depositor with the issuing bank are also considered protected deposits. If the bank’s liquid assets are not sufficient to fully cover all privileged deposits, the difference is made up by the Swiss deposit insurance run by esisuisse. Clients’ deposits are therefore secured up to the maximum amount of CHF 100,000.– per client. The financial resources required for the deposit insurance are provided by the other members of esisuisse up to a maximum amount of CHF 6 billion. Further information on the Swiss deposit insurance is available at www.esisuisse.ch/en.
In contrast to deposits, shares, bonds, units in collective investment schemes and other securities held in a custody account are fully segregated in the event of bankruptcy and are transferred to the clients.