1. General Provisions

1.1. Scope

These Terms and Conditions for Payments (“Payments T&Cs”) between radicant bank ag, Mühlebachstrasse 162-164, 8008 Zurich, Switzerland (“radicant”) and the client (“You”) shall apply to the execution and receipt of domestic and/or international payment orders and incoming payments. The provisions in these Terms and Conditions shall apply to all payment orders and incoming payments processed via the radicant app or other appropriate means provided by radicant, regardless of the payment means being used for processing.

These Payments T&Cs apply and are to be considered in conjunction with the Banking Services T&Cs, where the general provisions governing the entirety of Your contractual relationship with radicant can be found. Other product or service-specific agreements and other special conditions for payment transactions are reserved.

1.2. Credit and debit advice and Your duty to inform

Credit and debit notifications are available at any time within the radicant app.

You must inform radicant without delay, but not later than 30 days from the date when You become aware that one of Your accounts has been erroneously credited/debited or has been credited/debited with an incorrect amount.

2. Payments

2.1. Payments orders and incoming payments

radicant can only execute domestic payments in CHF. radicant is entitled to execute a payment order in Your name if all requirements listed below are fulfilled.

The following details You submit to radicant must be complete, precise, and unambiguous:

  • The IBAN (International Bank Account Number) of the recipient's account;
  • Recipient's first and last name or entity name;
  • City;
  • The payment amount to be transferred and
  • Execution date.
2.1.1. Account balance

At the time when the payment order is executed, Your account balance must be at least equivalent to the amount of the payment order.
If You issue payment orders that exceed Your available balance, radicant may not execute the respective payment order.

2.1.2. Submission of payment orders, amendments, and revocation

Payment orders must be submitted via the radicant app or other appropriate means provided by radicant.

radicant may request an additional authorisation of a payment order at any time.

Amendments and revocation of any payment orders are allowed only via the radicant app and can only be placed prior to the execution date if the payment order is not to be executed immediately. Once the payment has been processed, no further action can be taken by You, and the payment cannot be reversed.

2.1.3. Standing orders

New standing orders as well as amendments and cancellations of existing ones must communicated to radicant at least one day before the defined execution date. If this is not the case, they can usually only be considered at the next date of execution/due date.

radicant reserves the right to cancel standing orders observing a notice period of 30 days before the date of execution. You will be duly notified about such cancellations.

2.2. Execution of payment orders
2.2.1. Date of execution

radicant will execute the payment order(s) at the defined date(s) of execution and debit the designated amount(s) from Your radicant bank account.

Payment orders placed for execution at the end of a period (e.g., end of the month) are executed on the previous bank business day.

The recipient’s account will be credited when crediting from the receiving financial institution is conducted. radicant has no influence on when the crediting to the account of the recipient from another financial institution is conducted.
radicant is entitled to request information in addition to the details of the payment order. The execution of a payment order may be delayed if radicant needs clarifications before executing the order. radicant is not liable for such delay.

2.2.2. Cut-off time

You can set the execution date of Your payment order within the radicant app. If You do not select a specific execution date, the payment will be processed immediately. If You initiate a payment at the end of a business day, it will be processed the following business day. If You initiate a payment on weekends or bank holidays, the payment will be processed on the following business day.

2.2.3. Credit of incoming payments

If an incoming payment arrives after cut-off time, it will be credited on the following business day.

2.2.4. Non-execution or rejection of a payment order

radicant will inform You, in an appropriate manner and within a reasonable timeframe, if a payment order is not executed by radicant or if the execution of the payment order is refused by another party involved in the transfer. Your account will be re-credited with the amount already debited after recovery.

2.2.5. Retransfer of incoming payment

radicant will re-transfer incoming payments to the financial institution of the originator if any valid reasons arise for not crediting the amount to Your account (e.g. non-existent or false account number, legal or regulatory provisions, official orders, rules, and regulations).

radicant shall be entitled to notify all parties involved in the payment transaction regarding the reasons for such re-transfer.

2.3. Data processing and forwarding

To the extent Your Data constitutes personal data according to applicable data protection laws and regulations, radicant processes such data, as well as any other personal data that You have provided radicant with or that has been collected by radicant during its business relationship with You, in accordance with the applicable laws and regulations. For the principles for the processing of personal data, and the purposes for which personal data is processed by radicant, please refer to the Data Protection Notice radicant apps.

You acknowledge and hereby agree that:

  • Your information (in particular, Your first name, surname, IBAN, account number) will be provided when processing payment orders and other payment transactions to the banks involved, the operators of payment systems and the recipient.
  • depending on the payment transaction and the payment processing, data from domestic payments transaction may also be sent abroad (e.g., if the payment uses SWIFT).
  • all parties involved in the payment transaction may transfer the data to authorized third parties in their country or in other countries.
2.4. Non-compliance with legal and bank internal rules and regulations

radicant is not obliged to execute a payment order or process an incoming payment if there are any legal or regulatory provisions, internal policies, orders from authorities, national or international sanctions that radicant is bound to comply with as well as any other agreements (e.g., pledges of account balances) which prohibit the execution of the payment order.

radicant shall not be liable for any delays resulting from such circumstances unless it has violated the due standard of care and customary diligence in the industry.

2.5. QR-bills

The QR-bill features a QR code storing the information required for digital payments.

The QR-bill allows You to digitally process and pay bills with a QR code. The information in the payment order is entered in the QR code by the invoice issuer and converted into a payment order when you scan the QR code. This reduces the amount of manual data entry required from You.

2.5.1. Use and responsibility

To pay a QR-bill You need a device with a camera (e.g., a smartphone) and access to the internet.

You are obliged to check the details in the payment order after the QR code has been scanned by your device. radicant does not check these details.

Third parties that are involved in the provision of the QR-bill payment system, may have access to Your data for the purposes of provision of the QR-bill payment service.

2.5.2. Liability for QR-bill

radicant is not involved in the creation of the QR-bill and assumes no liability for losses or damages resulting from errors in the QR-bill (incl. details in the payment order), transmission errors, technical defects, malfunctions, and operational failures or unlawful interference with transmission networks and or Your or the biller’s EDP systems and/or computers.

2.6 eBill

radicant offers You the eBill service ("eBill") within the radicant app. This enables You to participate in the eBill invoice system operated by SIX BBS AG ("SIX") in order to receive and pay electronic invoices ("eBill invoices").

eBill allows You to retrieve and process eBill invoices. When using eBill You are able to receive electronic invoices, reminders, credit notes and notifications, including any attachments. You can receive, check, and approve an eBill invoice within the radicant app.

You can pay the invoices by means of a payment order or send the rejection of invoices to the invoicing party electronically.

2.6.1 Activation and access

To use eBill, You must activate it through the radicant app. radicant will then notify SIX of the e-mail address (or mobile number, if applicable) You provided to radicant.

2.6.2 Use and responsibility

You are responsible for using eBill in line with Your contractual relationship with radicant.

radicant has no influence on the invoicing activities of the billers participating in the eBill invoice system, in particular on whether they send eBill invoices or stop sending invoices via previous channels (e.g., by post or e-mail) without prior notice. Complaints regarding eBill invoices (e.g., delivery, content, and amount) must be settled with the biller.

You are responsible for archiving eBill invoices. These are not archived by radicant. The eBill invoices displayed to you will only remain accessible via radicant app.

You can unsubscribe from the eBill service or remove individual billers. Released eBill invoices remain pending and will be executed, unless you have revoked or changed the payment order. For the provision of the eBill service, e.g., registration in the eBill invoice system, delivery, and storage of eBill invoices as well as preparation of the payment order (incl. IBAN of the selected accounts), radicant consults SIX. Other service providers can be involved as necessary.

radicant is entitled to interrupt or block operation or Your access to eBill services at any time for important reasons (e.g., in the event of malfunctions, sabotage, risk of misuse, etc.). The payment functions and all other services available within eBill may equally be restricted by radicant due to legal requirements.

2.6.3 Data Processing

In connection with your use of eBill and the technical connection to the SIX infrastructure, radicant makes certain data about you available to SIX. Your data is used to create a payment proposal, which SIX sends to You through the radicant app for validation and execution. The encrypted storage of the account data on the SIX infrastructure enables proposing the same account used when paying an invoice, the next time eBill invoices from the same biller are released. In addition, certain data about you (e.g., profile information such as email address and mobile number) will be visible to billers.

Your user data created through the use of eBill on the SIX infrastructure, including non-bank-specific data and settings, can also be linked to a payment account at another financial institution (e.g., another bank). You agree that your data will be passed on to the other financial institution through this link.

2.6.4 Support

radicant offers 1st level support to you as a registered invoice recipient. In case any issues are faced when using eBill in the radicant app or on the eBill Portal, radicant client services should be contacted at welcome@radicant.com. You can also find the contact details in the eBill Portal via the “contact” button.

2.6.5 Liability for eBill

radicant shall assume no liability for losses or damages occurring due to transmission error, technical malfunctions or defects, unlawful interference with telecommunications equipment and networks of SIX, unauthorized access or interference with Your devices, overloading of the relevant IT systems or networks, deliberate blockage of electronic access by third parties, and interruptions, including for system maintenance work.

radicant cannot, at all times, guarantee trouble-free and uninterrupted access to the e-Bill service, particularly in cases of technical malfunctions or defects and maintenance works.

radicant shall equally, to the extent permitted by law, assume no liability for indirect and consequential damages, e.g., for lost profits, third-party claims, unrealized savings, etc.

3. Liability

radicant shall not be liable, to the extent permitted by law, for any losses or damages that occurred due to transmission errors, technical malfunctions or defects, unlawful interference with telecommunications equipment and networks, unauthorized access or interference with Your devices, overloading of the relevant IT systems or networks, deliberate blockage of electronic access by third parties, and interruptions including for system maintenance work.

radicant shall only be liable to You for direct damages caused by radicant’s failure to exercise the due standard of care and customary diligence in the industry.

November 2023